Last Updated: December 16, 2025

This Privacy Policy (“Policy”) describes how PlantCare: Identify & Diagnose (“we”, “our”, or “us”) collects, uses, stores, discloses, and protects personal information of individuals (“Users” or “you”) who use our application, services, and related features (collectively, the “Services”).
 This Policy also explains your rights and choices regarding your personal information.

By using our Services, you agree to the terms of this Policy.

 

1.Information We Collect

We collect the following categories of information to provide and improve our Services.

 

1.1 Information You Provide Voluntarily

You may provide information when you:

• Upload plant photos for identification
• Contact us via email
• Participate in feedback or surveys
• Request customer support

The information may include:

• Email address
• Text inputs such as plant names, notes, or descriptions
• Any content you voluntarily upload (e.g., plant images)

We do not ask you to provide sensitive personal information.

 

1.2 Information Collected Automatically

When you use the Services, we automatically collect certain technical and usage information, which may be treated as personal data under applicable laws.

• Device Information

Including device model, operating system, unique device identifiers (e.g., Device ID, AD ID), language settings, and time zone.

• Log Information

Including app usage logs, IP address, access time, interactions, pages/features viewed, crash logs, and diagnostic data.

• Approximate Location Information (City-Level Only)

We collect city-level location information only to comply with applicable regional policies and to provide localized compliance settings.
 We do not collect precise GPS-level location unless you explicitly consent.

• Usage Information

Including how you use plant identification, care logs, or other in-app features.

• Cookies / Tracking Technologies

We may use cookies or similar technologies to:

• Improve user experience
• Understand which features are used
• Maintain performance and security

Cookies do not give us access to your device content.

 

1.3 Information From Third Parties

If you interact with third-party services (e.g., using email to contact support), we may receive certain information they provide, such as your email address.

Our application does not integrate social login (e.g., Facebook login), and does not collect friend lists or social profile data.

If we invite you to participate in third-party surveys, you will always be notified before any data is transferred, and your participation will be optional.

 

2.How We Use Your Information

We use the collected information to:

• Provide plant identification and diagnostic features
• Improve algorithms, recognition accuracy, and user experience
• Respond to your inquiries or support requests
• Maintain security and prevent misuse
• Perform internal analytics (e.g., feature usage statistics)

We do not:

• Sell your personal information
• Use your identifiable information for targeted advertising
• Collect more data than required to operate core features

Uploaded plant photos may be processed to improve recognition quality, but they are handled securely with appropriate safeguards.

 

3.How We Share Your Information

We do not share personal information except as described below.

3.1 Service Providers

We may share limited information with third-party service providers that assist us with:

• Cloud storage
• Data processing and analytics
• Error and crash diagnostics
• Customer support tools

These service providers are bound by contractual obligations to:

• Use the data only to provide services to us
• Not disclose or sell your information
• Protect your data with appropriate security measures

3.2 Legal Compliance and Protection

We may disclose information if required to:

• Comply with laws or lawful requests
• Respond to law enforcement or regulatory authorities
• Protect the rights, safety, or property of users or the public

3.3 Business Transfers

If we undergo a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that process, subject to the same level of protection.

3.4 With Your Consent

We may share information with third parties when you explicitly authorize us to do so.

 

4.Children’s Privacy

We do not knowingly collect personal information from children under the age required by local data protection laws (e.g., 13 years old in the United States), unless permitted by law and with parental consent.

If you believe we may have collected information from a child without consent:

➡️ Please contact us immediately at: plantcare@outlook.com

We will delete the data promptly once confirmed.

 

5.Data Retention

We retain your information only for as long as necessary to:

• Provide the Services
• Fulfill the purposes described in this Policy
• Comply with legal obligations

If you delete your data or request deletion, we will follow applicable laws and erase the information securely unless retention is legally required.

 

6.Your Rights and Choices

Depending on your location, you may have rights such as:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Restriction of processing
• Objecting to certain types of processing
• Requesting a copy of your data (data portability)

You may exercise these rights by contacting us.

We may take steps to verify your identity before processing your request.

 

7.How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: plantcare@outlook.com